| At Mike
Brooks, Inc. we will strive to provide our customers with the highest
quality, most cost efficient services in the transportation industry. Employee
education and involvement in company processes are fundamental to continuous
improvements in all facets of the company operations. The services provided by
Mike Brooks, Inc.are the end result of our efforts, and they should be designed
to meet or exceed the needs and expectations of our customers. |
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Performance:
Customers are the focus of everything we do, with the target to always meet or
exceed the needs of our customers. Sufficient earnings will be necessary to
support our long term growth and provide employees with sufficent income.
Honest, ethical, and moral business practices will always be followed without
discrimination.
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Specifically our employees
will:
•Know and understand our customers requirements.
•Be committed to continuous improvement in all functional processes.
People:
Equal opportunity for each employee to achieve their
potential. Employees will be treated with respect and acknowledged for their
contributions. Employees will be informed through open and ongoing
communications. |
Process:
Decision
making at the lowest possible level. Teamwork throughout the organization.
Resources committed to ongoing training and development. Openness and trust in
all relationships. Recognition for quality achievements. Statistical Process
Control (SPC) tools for waste and elimination will be used. Recognize that we
have internal customers' needs which must be met.
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